Shipping policy
Effective Date: July 7th, 2025
This Shipping Policy outlines the delivery options, timeframes, and related information for purchases made on the Luna Roca website.
1. Shipping Destinations & Rates
We currently ship to the following regions:
United Kingdom
- Standard Shipping: £3.99
- Free Shipping on orders over £40
Europe
- Flat Rate: £9.99
Rest of World (ROW)
- Flat Rate: £14.99
2. Dispatch & Delivery Timeframes
Orders are typically processed and dispatched within 1–2 business days.
During promotional periods or holidays, there may be slight delays.
Once your order has been shipped, you will receive a tracking number via email.
Estimated delivery times (after dispatch):
- UK: 2–4 business days
- Europe: 5–10 business days
- Rest of World: 7–14 business days
Please note: delivery times may vary depending on your location and local customs processes.
3. Customs & Import Duties
For international orders (outside the UK), your order may be subject to customs duties or import taxes. These are the responsibility of the customer and are not included in the purchase price or shipping cost.
4. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us at hello@lunaroca.com and we’ll do our best to assist you.
We are not responsible for delivery issues caused by incorrect shipping information provided at checkout.
